Vancouver Social Enterprise Forum: Opportunity: Senior Director, TechSoup Stock/CompuMentor

Do you want meaningful work in the "technology space"? Then the VSEF is very happy to draw your attention to the following:

If you are someone who has had significant operational and senior management experience in a high growth company or a startup and are looking to move from success to significance in your professional life, we may have "the" position for you. We have an opportunity for a senior director to lead a technology product philanthropy social enterprise currently serving technology needs of U.S. and Canadian nonprofits and expanding to Europe and Africa this summer. If you have people management skills that you would put up there with the best and you can help us bring order to sometimes chaotic situations, while preserving our caring, diverse and opportunistic environment, then we would love to tell you more about a very special opportunity. Read on and check out our websites and then let us know if you are interested in talking to us. We can't offer the commercial equivalents of a market-rate salary or an office overlooking the Bay, but we can offer one of the best cultures you will ever have the pleasure of working in and a truly exciting opportunity with as yet unrealized and amazing potential, where your skills could make a critical difference.

Who We Are

CompuMentor is a nonprofit organization whose mission is to help other nonprofits find and adopt the technology they need to more effectively serve their constituents. We've been around since 1987 helping nonprofits and schools with a mentor-matching program and hands-on consulting help in the Bay Area. We currently have more than 110 staff members and an annual budget of about $13.5 million.

Six years ago, we launched TechSoup, which hosts an online magazine, discussion forums, events calendar, free downloads database, and other resources -- all geared toward helping nonprofits make better technology decisions. TechSoup, along with its TechSoup Stock technology product donation distribution service, has helped CompuMentor expand its services to tens of thousands nonprofits in the U.S. and around the globe.
We're now embarking on a grand initiative to redesign and expand our site, our content, and our services with innovative technologies in order to better serve the nonprofit community. We're also reaching beyond our original U.S. audience and forming partnerships and relationships with non-governmental organizations all around the world. Come join us for this exciting ride forward!

About This Position:

We are seeking a goal-oriented senior director to become part of the significant growth plans we have for TechSoup Stock. Help us enhance and build business practices to accommodate substantial growth. Nurture relationships with established and new vendors. Manage a dynamic team dedicated to providing technology assistance to nonprofits--and continue to build a sustainable revenue stream so that we can continue offering valuable services to the nonprofit sector.

This role will report to the Vice President and General Manager of TechSoup Stock. A successful candidate will have broad responsibility over daily operations and program development, and will provide leadership across multiple projects, most with a technical component. Activities will include business analysis and planning, financial analysis and budgeting, new program development and implementation, cross program prioritization, customer service, fulfillment and systems improvements, personnel, and strategy. This person will direct and manage program launch and product implementation and operations teams, support post-acquisition vendor and partner relations, and oversee business infrastructure and process improvements for an exciting web-based nonprofit technology product distribution program that was launched in January 2002 and which is currently experiencing 50% year over year growth. (See www.techsoup.org/stock). Below are some specific duties of the Senior Director, TechSoup Stock:

Participate actively in developing and setting direction and priorities for program, working with the Vice President, the TechSoup Stock Operations and Fulfillment Directors, and other CompuMentor leadership and team members as appropriate. Develop, monitor and revise business plans and goals. Design and direct implementation in a fast-paced, quickly evolving online environment. Coordinate across multiple projects with conflicting and overlapping requirements and priorities.

- Manage key senior staff, setting direction, overseeing and directing project and operational priorities. Hire and manage staff according to CompuMentor personnel policies.

- Support post-acquisition vendor/partner relationships and programs and provide leadership to shape and execute new vendor programs. Support business development efforts.

- Provide leadership to internal processes and systems enhancements and procedures to maximize customer satisfaction and product distribution as well as enhance operational efficiency.

- Interface with other departments and teams to foster cross-team integration and sponsor organizational wide projects.

- Work closely with the finance department on budgeting and financial management.

- Profit and loss responsibility.

- Drive the development of process improvements and best practices across the department.

Qualifications/skills

- Hands-on individual with 5 years general management experience preferably in an online retail or B2B environment or in a social enterprise. Understanding of product launch processes in a technical environment and customer service and fulfillment operations. Proven ability to juggle competing and changing priorities and lead staff to success. Experience in managing external partners/clients.

- Project management experience. Knowledge of fulfillment operations, cost accounting, and marketing.

- Demonstrated skill managing and motivating diverse staff, building teams, and participating in teams; superior interpersonal skills.

- Good leadership, planning, and organization skills.

- Solid understanding of business applications and web/internet applications.

- Knowledge of the nonprofit sector and its market needs desirable.

- Ability to oversee multiple complex projects simultaneously.

- Solid understanding of financial and profitability analysis.

- Excellent written and oral communication skills.

- Flexibility and a sense of humor.

Other desirable experience includes:

- Knowledge of CRM and CMS Systems.

- Involvement with nonprofits as an employee or volunteer.

- International expansion experience.

Education

BA or equivalent experience; MBA preferred.

Gets the juices going doesn't it!!

To apply:

Review our Web sites at http://www.compumentor.org and http://www.techsoup.org and http://www.techsoup.org/stock

Email the hiring manager, Rebecca Masisak, a cover letter that:

Addresses your ability to do this work

Gives an overview of your skills and experience

Demonstrates an understanding of (or commitment to) the nonprofit sector

Include your resume as plain text pasted within the body of your email (no attachments please!).

Email subject line should say: Senior Director, TechSoup Stock

NOTE: Attachments will not be opened.

P.S. Thanks to Marnie Webb for bringing the role to our attention.

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